Shipping Policy

Effective Date: 11th Sept 2023

Thank you for shopping with VOJ Fashion. We are committed to delivering your premium anti-tarnish AD jewellery safely and on time. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details.

2. Shipping Time

Estimated delivery timelines are:

Within India: 3–7 business days
Remote or rural locations: 5–10 business days
International Orders: 7–15 business days (depending on the destination and customs clearance)

Please note that these are estimated delivery times and may vary due to unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and the weight of your order.
Any applicable shipping charges will be displayed before you complete your purchase.

4. International Shipping

VOJ Fashion ships to selected international destinations.

Please note:

Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by their country's customs authorities.
Delivery timelines may vary depending on customs clearance procedures.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment.

6. Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

Weather conditions
Public holidays
Natural disasters
Courier service disruptions
Customs clearance (for international shipments)
Incorrect or incomplete shipping address

VOJ Fashion is not liable for delays caused by third-party courier services or circumstances beyond our control.

7. Incorrect Shipping Address

Please ensure that your shipping address and contact details are accurate before placing your order.

VOJ Fashion will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

8. Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery or the expected delivery date.

To help us investigate your claim, please provide:

Your order number
Clear photographs of the package and product (if damaged)
An unboxing video (for damaged or incorrect item claims)

We will work with our courier partner to resolve the issue as quickly as possible.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

VOJ Fashion

Website: www.vojfashion.com

Email: helpvoj@gmail.com

Phone: +91- 8094444014

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

At VOJ Fashion, we are dedicated to delivering your jewellery safely, securely, and as quickly as possible so you can enjoy your purchase with confidence.