Frequently Asked Questions (FAQs)
1. What is VOJ Fashion?
VOJ Fashion is a premium jewellery brand offering anti-tarnish AD jewellery, including jewellery sets, chain sets, earrings, rings, bracelets, necklaces, and more. Our collection ranges from elegant daily wear to luxurious statement pieces for weddings, parties, and festive occasions.
2. Is your jewellery anti-tarnish?
Yes. Our jewellery is crafted with premium anti-tarnish plating to help maintain its shine for a longer period with proper care.
3. What material is your jewellery made of?
Our jewellery is made using high-quality brass and finished with premium anti-tarnish plating and sparkling AD (American Diamond) stones for a luxurious look.
4. Do you offer Cash on Delivery (COD)?
Cash on Delivery (COD) availability depends on your location and selected products. The option will be shown during checkout if available.
5. How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery typically takes 3–7 business days within India, depending on your location.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp, allowing you to monitor your shipment.
7. Do you ship internationally?
Please contact our customer support to check international shipping availability and charges for your country.
8. Can I return or exchange my order?
Yes, returns or exchanges are accepted only for damaged, defective, or incorrect products, as per our Return & Refund Policy.
9. What should I do if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with your order number, clear photographs, and an unboxing video. Our team will assist you promptly.
10. How should I care for my jewellery?
To keep your jewellery looking beautiful:
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Avoid contact with water, perfumes, lotions, and chemicals.
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Store it in a dry, airtight jewellery box or pouch.
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Wipe gently with a soft cloth after use.
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Remove jewellery before swimming, bathing, or exercising.
11. Are the product colours exactly the same as shown?
We make every effort to display our products accurately. However, slight variations may occur due to lighting, photography, and screen settings.
12. Is my payment secure?
Yes. All payments are processed through secure and trusted payment gateways. We do not store your card or banking details.
13. How can I contact VOJ Fashion?
You can reach us through:
VOJ Fashion
Website: www.vojfashion.com
Email: helpvoj@gmail.com
Phone: +91- 8094444014
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)
14. How can I stay updated on new collections and offers?
Follow us on our social media channels and subscribe to our newsletter to receive updates on new arrivals, exclusive launches, and special offers.